Contact Us
Have a question? Simply select below how you'd like to reach us.
MESSAGE US - we typically reply within 1 business day. If you are contacting us regarding an order, please reply to your order confirmation for faster service.
FAQs Check out our FAQs, you may find your answer instantly here
SAMPLES Want samples of our rose petals?
ORDER STATUS - 6 digit order numbers begins with "3", from our original ordering system
ORDER STATUS - 5 digit order numbers for orders placed in our new eCommerce platform
EMAIL click to email us at info@petalgarden.com
CALL US We recommend email as the preferred contact method as you will likely get a response from an owner, even nights and weekends. However, if you have an urgent need, our staff can be reached at 607-217-1032 or toll free 866-878-5770 (US only), Mon-Fri 9am to 5pm Eastern time.
We do not have any retail stores. Our freeze drying and order processing facility is in a corporate park, so we are not open for walk-in business. If you are local, you can place an order online and let us know in the Special Instructions on checkout that you'd like to pick it up. We will remove the shipping charge and email you when it's ready. Please don't call or just stop by as our staff will inform you that we are online only. Our physical/mailing address is:
Petal Garden, Inc.
219 Corporate Dr
Binghamton, NY 13904
International orders
Yes, we ship all over the world! To place an order or to just get the cost, simply add the items you would like to the cart. It will then ask for your country, postal code, and shipping method. You must select an International shipping method, such as Priority Mail Int'l or Express Mail Int'l (depending on how soon you need it) and it will give you a quote in US Dollars. For small orders, we have First Class Mail Int'l available, too. Just let us know if you need further assistance. Please note that orders shipping internationally to Canada and other countries outside of the US may incur additional charges such as duties and other taxes as determined by the recipient country.
Canada: We have negotiated a special program with FedEx for shipments to Canada. You can select Priority Mail International from the checkout, but when we receive your order, we will see if it qualifies for the upgraded shipping. In many cases, we can upgrade to FedEx Priority International at no extra cost, which typically guarantees 1-2 day delivery time. Best of all, the brokerage charge is included. You are still responsible for duties and taxes (GST, PST, etc.) and may have a $10 charge for FedEx to prepay the taxes on your behalf, but it's comparable to the CanadaPost charge of $8 plus taxes.